Return Policy

All returns must be authorized. Items returned without prior authorization will not be accepted. Items Return Material Authorization (RMA) Number. Items returned to us must be sent freight pre-paid and insured.

New Equipment Returns

Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date. After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.

Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders are non-returnable.

International customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.

Payment Methods

Texso Instruments accepts Visa, MasterCard, American Express, Discover. Presently Texso Instruments accepts company check, money orders and wire transfers for online transactions. The security of your online purchases at Texso is 100% guaranteed. If you need to pay by check or money order or bank transfers, or if you'd prefer to provide your credit card number information by telephone, please place your order with our Customer Care Center at 1-760-444-0032. (For easy ordering over the phone, print a copy of your shopping cart page.)

Pricing Policy

With Texso Instruments, there's no need to comparison shop. We bring you the best products and prices. The prices in Texso Instruments are the same as the prices of the more than 16,000 companies that mail catalogs to your home. However, if you find an identical new product advertised for less, just send us the ad and we'll honor the lower price. If you have placed an order or plan to place an order and would like to take advantage of our Price Matching Guarantee, please contact us and include the ad for your items: Email: contact [@] texsoinstruments.com. (If you have placed an order include "Price Match" and your Order Number in the Subject Line) - Phone: 1-760-444-0032 - Mail: Customer Service - Price Matching Texso Instruments, Co. 6965 El Camino Real Ste 105 PMB#526 Carlsbad, CA 92009.

If you have any questions, please contact our Customer Service Department by calling 1-760-444-0032 to speak with a representative.

Satisfaction Guaranteed

100% Satisfaction is our first Concern. If you're not completely satisfied with any purchase, you can return it within (5) days for exchange or refund. Items should be returned directly to the Texso Instruments warehouse. Texso Instruments will provide specific return instructions with your shipment, including return address. If you are exchanging for another item, you can contact Customer Service directly, as instructed, to request a RMA number. Please follow proper procedures to receive immediate credit to your account. If you have any questions or require any assistance with a return, please don't hesitate to contact our Customer Service Center via email or by calling 1-760-444-0032.